How We Can Help You

Our team of dedicated and experienced staff are ever ready to you with personalised advice and practical approaches to assist you. We help you make an informed decision on the most appropriate course of action to address your debt problems, based on your circumstances.

You are not alone. Come forward, receive help and have peace of mind. 

Step 1: Attend our Debt Management Webinar

Get reliable and unbiased information on how you can address a problem debt. As a not-for-profit organisation, our goal is to give you peace of mind as we help you decide on the best course of action for yourself.

Get informed by attending our Debt Management Webinar or taking our Online Debt Management Course. We will share information on the various options that you can consider to address a debt problem, the “do's and don'ts” of dealing with debt, how to deal with creditors and the common actions that creditors can take to recover the money owed.

After attending, most people usually have a clearer idea of what they can do next to avoid spiraling deeper into debt.

Step 2: Submit a Request for a Counselling

If you need assistance to understand your finances, you may request to see our Financial Counsellors. We can provide personalised debt advice and explore with you on your most feasible option.

All our counselling appointments are arranged by appointment. To arrange for an appointment, complete a Counselling Request Form (given out during our information talks/webinars and after completing the online course),  attach the relevant supporting documents and send them to us. After we have received your documents, we will contact you by phone and/or email to arrange for an appointment to see our counsellors. The information you provide us will be treated in confidence and will enable our counsellors make a comprehensive assessment of your financial circumstances.

Step 3: Attend a 1-to-1 Counselling session

During a counselling session, a Financial Counsellor will help you understand your monthly cashflow, identify the most feasible option for addressing a debt problem and determine your suitability to be on a Debt Management Programme (DMP).

This involves working together with you to estimate your income and expenses, establish your monthly personal household budget and determine your payment capacity.